The Passenger Service and Safety (PASS) Driver Certification Program ensures that community transportation drivers have current expertise in passenger assistance techniques and sensitivity skills appropriate for serving persons with disabilities. The PASS program is designed as a two-day Driver program in which our instructors train your drivers. Some of the advantages of offering the PASS certification program is the ability to reduce organizational liability; comprehensive, up-to-date training on the assistance drivers should be providing to passengers with special needs; intensive emergency situation training; certification oversight provided by national leaders in the community transportation field; and updates for all participants on relevant regulatory changes.
PASS Training - course outline
Day 1: Driver Certification, Trainer Certification
- Introduction: Pre-test, stress management, Americans with Disabilities Act
- Driver Sensitivity, awareness and communications
- Mobility equipment (including walkers, canes, crutches, braces, etc.)
- Hands-on assistance (including body mechanics, transfers and guiding the vision impaired)
- Wheelchair types and features (including scooters)
- Lift operations
- Securement
Day 2: Driver Certification, Trainer Certification
- Principles of crisis management
- Evacuation techniques and emergency procedures
- Bloodborne pathogen protection
- Handling seizure disorders
- Responding to passenger abuse and neglect
- Driver/passenger sexual improprieties
- Review and final examination
PASS Recertification - course outline
- Introduction: Pre-test, stress management, Americans with Disabilities Act
- Driver Sensitivity, awareness and communications
- Mobility equipment (including walkers, canes, crutches, braces, etc.)
- Hands-on assistance (including body mechanics, transfers and guiding the vision impaired)
- Wheelchair types and features (including scooters)
- Lift operations
- Securement
- Principles of crisis management
- Evacuation techniques and emergency procedures
- Bloodborne pathogen protection
- Handling seizure disorders
- Responding to passenger abuse and neglect
- Driver/passenger sexual improprieties
- Review and final examination
Defensive Driving
- Self-Appraisal
- Safe Driving Situations
- Driving Environment Analyses
- Special Considerations Review
- Driver Summary
- Collision Reporting Review
- Course Completion Certificate
Maltreatment Awareness for Transit Drivers
- Review ND & SD Rules and Regulations that protect vulnerable adults and minors
- Understand immediate response and possible long term consequences of reporting
- Identify methods to preventing maltreatment
- Recognize situations that lead to escalation and learn techniques for de-escalation
If you have any questions, please e-mail westriver.bisman@midconetwork.com or call (701)-224-1876 .
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